At Rizzy, we aim to process fiat deposits as quickly as possible. In most cases, once you complete the payment through our secure payment channel, the funds should appear in your account within 1–5 minutes.
However, there may be times when a deposit takes longer than expected. This can happen due to temporary delays from the payment provider, banking system maintenance, or network processing times.
If your deposit has not appeared in your account, we recommend waiting a few minutes and refreshing your balance. Most delayed deposits are credited shortly after the payment provider confirms the transaction.
If your deposit is still not credited after 24 hours, please contact our customer support team so we can investigate the issue.
You can reach us through live chat or by emailing support@rizzy.com.
To help us locate your transaction faster, please provide the following details:
Your Rizzy username or Player ID
Date and time of the deposit
Deposit amount
Payment method or provider used (e-wallet, online banking, QR payment, etc.)
Transaction reference number or payment confirmation screenshot
Our team will review the transaction with the payment provider and update you as soon as possible.
We appreciate your patience and are committed to ensuring your deposit is processed safely and correctly.
Cryptocurrency deposits on Rizzy are usually processed quickly once the blockchain network confirms the transaction. In most cases, deposits are credited within a few minutes after receiving the required network confirmations.
If your crypto deposit has not appeared in your account, please first check the transaction status on the blockchain explorer using your TXID (Transaction Hash).
If the transaction shows as confirmed but the funds are still not credited in your Rizzy account, please contact our support team for assistance.
You can reach us through live chat or by emailing support@rizzy.com.
To help us escalate your case to our payment provider, please provide the following details:
Your Rizzy username or Player ID
Cryptocurrency used (e.g., USDT, BTC, ETH)
Blockchain network used (e.g., TRC20, ERC20, BEP20)
Deposit amount
Transaction Hash / TXID
Sending wallet address
Screenshot of the transaction confirmation
Once we receive these details, our team will coordinate with our crypto payment provider to review the transaction.
Please note that blockchain transactions cannot be reversed once confirmed, but we will do our best to assist you in tracking and verifying the deposit.
Your security and trust are important to us, and we are committed to ensuring that every transaction is properly reviewed and resolved.